How can we help you?
Unfortunately, our return and exchange policy only covers items within 30 days of purchase. If a year has passed since your purchase, we wouldn't be able to offer an exchange for a different color.
However, if you have any concerns or unique circumstances, please feel free to reach out to our customer support team at contact@getkidtoy.com. We'll do our best to assist you! 😊
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Our return policy specifies that items must be unused and in the same condition that you received them to be eligible for a return. If a product has been opened and partially used, it typically wouldn't qualify for a return.
However, there are certain situations where partial refunds or exchanges might be granted, such as if the item is defective. If you believe there are unique circumstances, please reach out to our customer support team at contact@getkidtoy.com, and we’ll do our best to assist you!
Generally, our return policy requires items to be returned in their original packaging to be eligible for a refund or exchange. This helps ensure the product remains in the same condition as when you received it.
However, we understand that circumstances can vary. If you don't have the original packaging, please reach out to our customer support team at contact@getkidtoy.com with details about your situation. We'll do our best to assist you and find a solution.
As a general rule, digital downloads and subscriptions are non-refundable due to their intangible nature. Once the content has been accessed, it is usually not possible to return it. However, we understand that issues can arise, and we aim to be as accommodating as possible.
If you encounter any problems with your digital download or subscription, please reach out to our customer support team at contact@getkidtoy.com. We'll review your situation and do our best to assist you.
Personalized or customized items are typically non-returnable due to their unique nature. Once these items are made to your specifications, it becomes challenging to resell them.
However, if there is a defect or an issue with the personalized item, please contact our customer support team at contact@getkidtoy.com. We will review your case and do our best to assist you. 😊
If you change your mind after confirming a pre-order, it's best to reach out to our customer support team as soon as possible. Here are the steps you can take:
Contact Customer Support: Send an email to contact@getkidtoy.com with your order details and request to cancel the pre-order.
Cancellation Policy: We will review your request and inform you of our cancellation policy. If the pre-order item has not yet been processed or shipped, we will do our best to accommodate your cancellation request.
Refund Process: If your pre-order is successfully canceled, we will process a refund to your original method of payment. The refund processing time may vary depending on your payment provider.
Please note that once the pre-order item has been shipped, it may not be possible to cancel the order. In such cases, you can follow our regular return policy once you receive the item.
If you have any specific concerns or unique circumstances, feel free to get in touch with us. We're here to help! 😊
We do not charge a restocking fee for returning items. However, please note that items must be returned in their original condition and packaging to be eligible for a full refund. If the item is not in its original condition, is damaged, or missing parts, a partial refund may be granted.
For any specific questions or concerns, feel free to reach out to our customer support team at contact@getkidtoy.com. We're here to help!
Yes, you can return a gift item even if you don't have the receipt. Here's how we handle gift returns:
Gift Receipt or Order Details: If the item was marked as a gift when purchased, we can use the order details or gift receipt to process the return. Please provide any available information about the purchase.
Gift Credit: Once we receive the returned item, you will receive a gift credit for the value of your return. This can be used towards future purchases on our site.
Original Purchaser: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the original purchaser.
For any specific questions or concerns, please contact our customer support team at contact@getkidtoy.com. We're here to help!
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