Virtual Chat Assistant Job at Brook Services, San Antonio, TX

N2twWmJIN2lnUkloUSsrL0RBWFR3a1Bw
  • Brook Services
  • San Antonio, TX

Job Description

Virtual Chat Assistant
Position Overview
The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions. Key Responsibilities
  • Engage with customers via live chat to answer questions and resolve issues promptly.
  • Provide product or service information and assist with orders, payments, or troubleshooting.
  • Escalate complex inquiries to appropriate departments when necessary.
  • Keep accurate records of all customer interactions in the CRM system.
  • Maintain a courteous and professional attitude while handling multiple chat conversations.
  • Meet performance goals including response time, accuracy, and customer satisfaction.
  • Stay updated on company products, policies, and updates to ensure accurate communication.
Required Skills and Qualifications
  • Excellent written communication and typing skills (40+ WPM preferred).
  • Strong multitasking and problem-solving abilities.
  • Ability to stay calm and efficient under pressure.
  • Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
  • Basic computer and internet literacy.
  • High school diploma or equivalent; customer service experience preferred.
Preferred Qualifications
  • Experience in remote customer service or virtual assistant roles.
  • Knowledge of CRM systems and online support tools.
  • Flexibility to work different shifts, including evenings or weekends if needed.
 

 

Job Tags

Full time, Remote work, Shift work, Afternoon shift,

Similar Jobs

RCM Healthcare Services

Inpatient Coder / Remote / Flexible Schedule Job at RCM Healthcare Services

 ...years experience Experience working remotely Experience coding for large academic or level one trauma centers highly preferred...  ...array of comprehensive benefit programs and services including medical, dental and vision to our benefits-eligible employees working a... 

Reverhealth

Physician BC/BE- FT- Family Medicine Job at Reverhealth

 ...mountains on the east and Utah Lake on the west. All the favorite activities enjoyed throughout the four seasons are here to enjoy. Water sports of all kinds, skiing, hiking, fishing, camping, and magnificent scenery await your photographic skills and personal delight.... 

Aldi

Part-Time Store Associate/Cashier/Stocker Job at Aldi

 ...Hours:** Fewer than 30 hours per week**Starting Wage:** $17.00 per hour**Wage Increases:** Year 2 - $17.50 | Year 3 - $18.00| Year 4 - $18.00 | Year 5 -...  ...heights**Qualifications:**- You must be 18 years of age or older- Ability to provide prompt and courteous customer... 

ECLARO

Compliance Coordinator Job at ECLARO

 ...Job Description Title : Compliance Coordinator Pay Rate : $47.00-$50.00/Hour on W2# of Openings : 1 Position Type : Contract Location : Can either work Tampa, FL OR Princeton Pike, NJ Onsite Flexibility : 50% Remote (2-3 times onsite per week... 

AB Staffing Solutions

Special Education Teacher (LBS1) Job at AB Staffing Solutions

 ...Special Education Teacher (LBS1) Serving Students in the Mundelein / Vernon Hills Region Contract: 20252026 school year | 37.540 hrs/week | Follows school calendar Competitive weekly pay: Up to $2,200 per week . What Youll Do: Teach and support students...